HEALTH TOURISM MANAGEMENT PROGRAM
MedikalCRM is a CRM software developed for hospital clinics or doctor's offices. It provides automation for handling incoming requests, patient acquisition and management processes, communication with intermediary institutions, and re-marketing. It consists of a web-based and cloud-based program with a mobile application of the same name. It can be used in 5 different languages. It is integrated with the portals www.medicaltourism.com.tr and www.clinicsinturkey.co.uk
www.medikalcrm.com
01
PATIENT LEAD GENERATION
All Communication Channels on One Screen!
It gathers, manages and tracks all requests coming from messaging
channels and your website on a single screen..
Integrated with Your Call Center System
It is integrated with an IP call center system. Incoming and
outgoing phone calls are also transferred to the system, allowing
your call center team to manage them.
Boost Your Team's
Sales Performance
Sales Performance
What are the reasons behind successful or unsuccessful patient
requests? Analyze these reasons to gain insight, scale and improve
your sales performance.
02
PATIENT ACQUISITION
Get the Necessary Information from Patients in the Most Efficient Way
It enables you to ask the right questions to potential patients who
are interested in the requested treatment and obtain the necessary
documents and photos for pre-consultation. By clicking the link sent
via Whatsapp or e-mail, patient fills out the form, uploads the
photos.
Involve Doctors or Health Personnel in the Process with a Mobile
Application
With the mobile application provided to doctors or clinics, it ensures
that the pre-evaluation information and questions about the patient
reach the doctor instantly and are answered.
Automatically Prepare Your Price Offer
It sends the patient the treatment plan and price offer in their
own language and a professional format with multiple options. It
allows you to provide the price offer based on detailed items such
as treat- ment details, transportation, accommodation, and local
transfers, or as a package price. If desired, you can also
securely accept pre-payment with different offer options. It sends
a secure payment link to the patient for deposit payment.
Enable One-Click Video Conferencing
The online meeting feature allows potential patients to have a
live conversation with the doctor during the decision-making
process. Patients can receive initial or second opinions on the
desired treat- ment during their conversation with the doctor.
03
PATIENT MANAGEMENT
Plan Comprehensively, Control Electronically, Manage Successfully!
The patient management system provides a screen where all
treatment process details of the patient as well as flight,
transfer, hotel, accompanying person information, and even
additional tour and travel programs can be easily organized and
tracked. Thus, it ensures that the entire process is followed
accurately and timely by the relevant units.
Full Compliance with Data Security, Laws and Regulations
To benefit from the foreign currency earning service incentives,
the system ensures that all necessary documents are obtained on
time, added to the patient record, missing document control is
performed, and digital copies of these documents are stored in
compliance with KVKK and GDPR regulations.
Approved by the Turkish Ministry of Health
Only companies with ISO 27001 and SPICE certification approved by
the Turkish Ministry of Health can develop health information
systems and our company is one of them.
Our software covers all aspects of automation processes legally required that your medical center committed to when obtaining the health tourism authorization certificate, as well as having these authorization documents.
Our software covers all aspects of automation processes legally required that your medical center committed to when obtaining the health tourism authorization certificate, as well as having these authorization documents.
04
AGENCY MANAGEMENT
(B2B PROCESS MANAGEMENT)
You Can Work with Agencies and Foreign Medical Center
You can manage the leads from your local and international health
tourism stakeholders (agencies, other clinics, etc.) on a single
screen. All you need to do is to activate the sub-agency system
created for your collaborative use. Our goal is to help improve
operational efficiency for your business!
Great Convenience for Your Service Providers
With the screens we provide to all your service providers such as
hospitals, doctors, hotels, transfers, tour companies that you
collaborate with in the patient management process, ensure that
appointment and reservation tracking is done easily and the
process is completed smoothly. Make it easier for your service
providers and have the power to plan and manage the process.
05
FOLLOW UP & AFTERCARE
(FOLLOW UP)
CRM and Loyalty System
The post-treatment follow-up module is an invaluable tool for
your institution. It enables you to track your patients'
progress on their return home and receive feedback that can be
leveraged to increase positive reviews of your organization on
digital platforms, furthering its reputation amongst potential
customers.
Patient Retention
This tool helps healthcare providers follow up on long-term
treatments for their patients. It also assists in scheduling
when and what tasks should be carried out moving forward
with each patients’ care plan.
Turkey
ERS YAZILIM İNT. TUR. SAN. TİC. A.Ş. Akdeniz Üniv.
Teknokenti Arge 3 (Kuluçka) Binası No:758 Kat:2 Dumlupınar
Bulv. Kampüs Konyaaltı / ANTALYA
UK
167-169 Great Portland Street, 5th Floor, London W1W 5PF /
UNITED KINGDOM
+44 74 7735 3246
USA
10400 NE 4th St #500, Bellevue, WA 98004 / USA
+1 (347) 708-0203
GERMANY
C/O Giata GmbH, Schlesische Str. 26, 10997 Berlin /
GERMANY
+49 30 46690225
